The gap, in your numbers
See what the bottleneck is costing you, every month.
You feel it, but you've never seen the number. Move the sliders to match your business and watch what the missed calls and slow follow-up are quietly draining.
Missed call cost calculator
Your business
Rough numbers are fine. This is about the size of the gap, not the decimal.
Every call, form, and inquiry that comes in.
Voicemail, “I'll call back,” replied hours later. Most owners land between 25% and 40%.
Of the ones you actually reach, how many become customers.
What one new customer is worth to you.
You're losing about
$23,400
every month, in customers you never reach
- Leads missed or late per month
- 52
- Customers that slip away
- 16
- That's a year of it
- $280,800
Now imagine it runs without you.
When every call is answered in under 60 seconds and follow-up runs itself, most of that comes back, without you working a single extra hour.
$16,380
recovered each month on the conservative end, at 70% of the gap.
With 40 calls a week, 30% missed, a 30% win rate, and $1,500 per customer: you are losing about $23,400 a month, or $280,800 a year. Around $16,380 a month could be recovered.
The same story, three different owners.
You've lived at least one of these. Here's the before, and what changes when the business stops depending on you.
The roofer
Before
Carlos is up on a roof. Three calls go to voicemail. By the time he's down, two have booked someone else.
After
Every call answered and qualified while he works. Around 23 recovered calls a week, and $304K back in the pipeline.
The consultant
Before
It's 9pm and she's writing the same intro email she's written a hundred times, from scratch, again.
After
The system drafts it in her voice before her second coffee. She edits, sends, and has her evening back.
The owner who wants out
Before
He's ready to slow down, but the whole business lives in his head, so it can't run, sell, or transfer.
After
The knowledge is captured, the systems run it, and now he has options: step back, hand it down, or sell.
What missed calls really cost, and why.
The questions behind the number this calculator produces.
The cost of a missed call is the average value of a job multiplied by the share of callers who never call back. For most service businesses the second number is the shock: the large majority of people who reach voicemail simply dial the next company on the list rather than leaving a message. A business missing a handful of calls a week at a typical job value is usually losing a five-figure sum a year, and often far more in trades where one call can be a whole roof or a system replacement.
Move the sliders to match your business: how many calls you get, roughly how many go unanswered, what an average job is worth, and how often a booked call becomes a customer. The calculator multiplies those together to estimate the revenue currently walking past the front door each month, and what recovering it would be worth. It is an estimate built from your own numbers, not an industry average.
Because the loss compounds in three places at once. The job itself is lost, the marketing spend that produced the call is wasted, and the customer is handed to a competitor who now has them for every future job. A single missed call is rarely a single lost job; it is usually a lost relationship plus the cost of having generated the lead in the first place.
Answering them. In practice that means something picking up on the first ring at every hour, qualifying the caller, and booking the appointment while they are still on the phone. An AI receptionist does that at a flat cost and handles several callers at once, which is why response time drops to under a minute rather than until the owner is off a job.
You just saw the number. Now let's close it.
See how each system works, and which one closes the biggest gap in your business first.